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Standard Purchasing Terms – Online Sales (B2B)
These Terms and Conditions (the “Terms”) govern the sale of products via the online shop biovotec.com/regevet (the “Webshop”).
The Webshop is operated by Biovotec DAC, an Irish company registered at Suite JG09, Hamilton Building, Dublin City University, Glasnevin, Dublin 9, Ireland, under company number 566249, VAT number IE3381098FH.
Sales via the Webshop are strictly limited to professional customers, namely veterinary clinics, hospitals and Institutes legally established and practicing in France.
By placing an order, you acknowledge that you are acting in a professional capacity and agree to be bound by these Terms.
Orders may only be placed by:
Private individuals and consumers are expressly excluded.
Access to the Webshop may be subject to prior verification of professional status. We reserve the right to suspend or refuse access if eligibility conditions are not met or cease to be met.
Orders are placed online by selecting Products, adding them to the cart and completing checkout.
By clicking “Pay”, the Customer places a firm and binding order and undertakes to pay the full amount due.
An order confirmation email will be sent upon receipt.
The Contract is concluded only when we expressly confirm acceptance.
We reserve the right, at our discretion, to refuse or cancel any order prior to shipment in cases of pricing errors, stock unavailability, customer ineligibility, misuse of the platform, or suspected fraud. In the event of such refusal or cancellation, any payments received will be refunded promptly via the original payment method.
For Biovotec DAC to process a refund, the payee must comply with our refund procedure, which is currently facilitated by Stripe. This may require the payee to provide Stripe with accurate and sufficient bank account details or other necessary information.
The Customer bears sole responsibility for supplying the required information to Stripe within 3 months of Stripe's request. Failure to do so may result in the refund being forfeited. Any inquiries, complaints, or assistance needed regarding the refund process must be directed to Stripe, as Biovotec DAC does not have access to the Customer's financial information and cannot intervene.
If the Customer provides incorrect bank account details to Stripe, and Stripe successfully processes the refund to the provided account, the refund shall be deemed completed. Neither Biovotec DAC nor Stripe can provide further assistance in such cases. The Customer must pursue any recovery of funds directly with their bank or the recipient of the erroneous transfer.
Prices are displayed in euros (€) and are exclusive of VAT.
Sales are made by Biovotec DAC (Ireland) to French veterinary clinics, hospitals and Institutes acting as taxable persons.
In accordance with Directive 2006/112/EC:
Any delivery costs are shown during checkout, unless expressly included in a promotional offer.
Payment is accepted exclusively by card:
Full payment is due at the time of order placement.
Orders will not be processed or dispatched until payment is confirmed.
Delivery is limited to France, exclusively to validated veterinary clinics, hospitals and Institutes.
Estimated delivery time is 3–5 working days from payment confirmation. These times are indicative and may vary due to external factors.
Risk of loss or damage transfers to the Customer upon delivery.
Ownership transfers only after full payment is received.
If delivery has not occurred within 7 working days, please contact support quoting the order number. If unresolved within 14 days, a refund may be requested.
The Products are intended exclusively for use by qualified veterinary professionals.
The Customer acknowledges and agrees that all decisions relating to diagnosis, indication, treatment protocol, duration of use, combination with other treatments and clinical follow-up are made under the sole responsibility of the attending veterinarian.
Biovotec does not provide veterinary or medical advice and does not intervene in clinical decision-making.
Due to biological variability, patient condition, wound type, comorbidities and treatment conditions, Biovotec does not guarantee any specific clinical result, healing time or therapeutic outcome resulting from the use of the Products.
Any examples, case studies, images or clinical feedback provided are for illustrative purposes only and shall not constitute a guarantee of performance.
The Customer is responsible for storing, handling and using the Products strictly in accordance with the instructions provided.
Biovotec shall not be liable for any loss of efficacy, damage or adverse outcome resulting from improper storage, handling, modification, combination with other products, or use outside recommended conditions.
As sales are strictly B2B, no statutory right of withdrawal applies.
Returns are accepted only in the event of defective or non-conforming Products and require prior written approval.
Any claim must be notified in writing within 14 days of delivery, with proof of purchase and supporting documentation. To be clear, wrong storage or handling, outside clearly marked product specification, even within these 14 days of delivery, does not give any grounds to claim remedies.
If a defect is confirmed, we will, at our discretion, replace the Product or refund the purchase price.
Return shipping costs will be reimbursed only if the defect is confirmed.
The Customer agrees to indemnify and hold harmless Biovotec against any claim, damage, loss or liability arising from the Customer’s use of the Products, including improper use, deviation from instructions or clinical decisions made by the Customer.
Personal data is processed in accordance with the GDPR and used solely for order processing, delivery, invoicing and legal compliance.
Biovotec DAC’s total liability is strictly limited to the amount actually paid for the Products concerned.
Biovotec DAC shall not be liable for any indirect, incidental or consequential loss, including loss of profits, loss of opportunity, loss of clientele or reputational damage.
We shall not be liable for delays or failures caused by events beyond our reasonable control.
These Terms are governed by French law applicable to B2B transactions.
Any dispute shall fall within the exclusive jurisdiction of the French commercial courts.
Seller:
BIOVOTEC DAC
Suite JG09, Hamilton Building
Dublin City University
Glasnevin, Dublin 9, Ireland
Local Contact (France):
BIOVOTEC SARL
535 route des Lucioles – Les Aqueducs Bat 3
06560 Valbonne – France
Webshop: biovotec.com/regevet
We reserve the right to amend these Terms at any time.
The version applicable is the one in force at the time of order.
Last update on January the 20th of 2026
